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Frequently Asked Questions
We are committed to providing not just beautiful and ethically crafted jewelry, but also exceptional value.
We eliminate middlemen and retail markups, allowing us to offer premium quality jewelry at lower prices, all backed by a lifetime guarantee.
Yes, we offer a lifetime guarantee on all our jewelry. This covers any potential defects in materials or workmanship, ensuring your piece remains as beautiful as the day you first wore it.
Our direct-to-you model eliminates unnecessary retailer markups, allowing us to offer high-quality, beautifully crafted jewelry at fair prices. By controlling the entire process from production to purchase, we ensure that luxury is accessible to everyone without compromising on quality.
To make our jewelry even more accessible, we offer financing options through our partner ShopPay, allowing you to enjoy your purchase now and pay over time.
We provide a detailed sizing guide on our product pages, including instructions on how to measure your size accurately. If the fit isn’t perfect, our easy exchange policy can help you find the right size.
We stand behind the quality of our jewelry with a hassle-free 30-day return policy. If for any reason you're not completely satisfied, you can return or exchange any item within 30 days of receipt, as long as it’s in its original condition.
Every piece in this collection is 316L surgical-grade stainless steel finished with 18K gold PVD, a coating bonded to the steel at a molecular level. It is gold-tone stainless steel, not solid gold, and we say so plainly. No brass and no hidden base metals sit underneath.
316L surgical-grade stainless steel is hypoallergenic and nickel-safe for most sensitive skin, and the PVD finish is bonded to the steel so it will not flake onto your skin. If you have a specific metal allergy, email support@awareness-avenue.com and we will gladly help.